Company

About My Floor

About My Floor

My Floor is a privately owned company which has been operating since 2009, with a combined industry experience totalling over 20 years.

Our professional services are quality assured to meet the needs of our commercial and industrial clients in all areas of South East Queensland (Brisbane, Gold Coast, Sunshine Coast, Toowoomba and Tweed Heads), New South Wales and Northern Queensland.

My Floor has revolutionised a concrete finishing process that has a higher, longer lasting and more durable gloss than the conventional finishes available on the market today. We offer a range of different finishes, with a 10 year written warranty for residential premises and a 5 year written warranty for commercial buildings included with our diamond polished finishes.

As we have both large and small concrete grinding machines, we can complete any project from a 20,000m2 industrial floor to a 20m2 residential patio in an efficient time with minimal disruption. We deliver the highest quality service and overall finish, a standard which is unmatched by any other company in our industry.

Our Service

Communication

Client communication is the key to quality outcomes, where client’s vision is perfectly matched with our skill.

My Floor believes that individual relationships with clients are very important, and we ensure our quality of service by instigating our five point communication program:

  1. We first conduct a pre-installation meeting with our clients. This is when we confirm job specifications and implementation as well as initiation the lines of communication between the Site Manager and the client that will be open throughout the entire process.

  2. Once a flooring plan is decided on, the job begins. The scope of works is systemised and overseen by Senior Technician and/or Site Manager, and the Site Supervisor checks every process completed at each stage, which ensures that the final work is of the highest calibre.

  3. Once the work is complete, a final site evaluation is completed by a Senior Technician and/or Site Manager.

  4. Our Operations Manager then places a follow-up call to assess the client’s satisfaction of the work we’ve performed.

  5. We also offer ongoing maintenance and cleaning advice to ensure the longest product lifespan possible.

Maintaining existing client relationships, and developing new ones which are professional, trusting and long-lasting is at the core of our business model. My Floor takes issues raised by clients seriously, and deals with any problems until we’ve achieved complete client satisfaction.

No Sub-Contractors

My Floor provides you with your total flooring solution without the hassle of sub-contractors.

Our employees are trained in both their specific fields and across the board in order to produce the highest quality work. Whether you need brand new designer floors or a simple repair job, with our range of skills, no sub-contractors are necessary to achieve your flooring solution.

Our company policy is to not utilise sub-contractors, so that we can ensure the strictest of quality control on all projects.

Maintenance Support

My Floor believes in making the most of your time. We understand that you don’t want to spend hours maintaining and cleaning your floors.

From the start, we advise you of best flooring solution for you, your lifestyle and to suit the aesthetics of the area.

Once your floor is created, we help you get the most out of it by providing you with an ongoing support network that offers advice, services and products that help you make sure your floors are kept to the highest standard.

My Floor has everything that you need for your new floor’s upkeep, from cleaning and polishing products to grinding, resealing or buffing services.

Our staff are always available in the office to take your calls with any cleaning or maintenance questions you may have, big or small.

Our Product

Innovation

We believe that if you want to provide the best flooring in the market, you can’t settle with the product you first started with. My Floor is always orchestrating innovations that ensure our product is market leading.

  • To prevent de-lamination, we have implemented moisture check testing, which is carried out prior to installation of a sealer/coating.

  • We offer our clients polished concrete samples onsite, as well as the opportunity to view a completed commercial job (details of which can be provided upon request).

  • We use both large and small concrete grinding machines, which enable us to complete any job efficiently with minimal disruption.

  • We have the very latest, hi-tech quoting software to ensure that you/your client receive a detailed written quote within 48 hours.

  • We use specialised tooling designed specifically for floor removal to ensure fast and efficient removal with minimal damage to the concrete floor. We provide client after care kits to educate our clients as to how to clean and maintain their floor to ensure its longevity and durability.

Longevity

The Managing Director understands the need for cost efficiency in flooring, and therefore ensures that the best products and machinery are utilised to create the most durable floors possible within your budget.

With the proper maintenance, your new floors can last you many years without the need for any professional cleaning or restoration.

My Floor believes so strongly in its Hiperfloor and Signature Floor polished concrete finishes, we offer a 10 year written warranty on residential floors and a 5 year written warranty on commercial floors.

Our Company

Mission Statement

Our mission is to be industry leaders for decorative concrete flooring while continuously strengthening our relationships with our existing customers. 

Company Values

We, as a company, ensure that all our employees – from management through to the team on the ground - follow the same set of principles.

At My Floor we create and maintain  ‘quality’ within our company, by keeping to the following seven values:

  1. We strive to excel as industry leaders through innovation & quality

  2. We conduct ourselves with professionalism

  3. We deliver on promises

  4. We communicate effectively at all times

  5. We ensure our team has a strong work ethic

  6. We promote positivity, honesty, integrity and respect

  7. We provide anincident and injury free working environment

Qualification & Licensing

Our company guarantees that all products and methods used to make your flooring comply with the relevant Australian Standards and Safety Standards.

  • Our company holds a current QBCC Licence, Licence No. 1243277

  • We are a Master Builders Member

  • All our technicians hold current Construction Blue Cards

  • We comply with strict OHSE policies

 

Safety

Providing safe products as well as safe working environments is a priority at My Floor. All of our employees are covered by WorkCover Queensland and are trained to follow our extensive safety plans.

We comply with all standards and regulations by:

  • Ensuring all our staff are correctly trained to meet OHSE standards

  • Ensuring all our staff are fully aware of updates to safety procedures for the work site, equipment and chemicals.

  • Training staff to know when to use personal protective clothing and equipment

  • Ensuring all staff on site hold a current Blue Card

  • Ensuring all of our equipment is tested and tagged

  • Maintaining Material Safety Data Sheets for all chemicals in our vehicles and office

  • Only using chemicals that are of a low V.O.C nature (volatile organic compound)

  • Having $20 million in public & product liability insurance

Our Service Locations

  • Brisbane
  • Sydney
  • Melbourne
  • Gold Coast
  • Sunshine Coast
  • Tweed Heads

Call today for more information on Polished Concrete, Epoxy Flooring and Coatings, Concrete Grinding and Sealing

  • QBCC
  • MCQ
  • Master Builders
  • PCCP