Be aware that if there are one or more points below which you are not happy with, the only remedy is to leave our website immediately.
Please see below the information we might collect from you, either through our website or that which is disclosed to us.
This includes basic identification and contact information such as: Name, email address, mailing address, street address, telephone number, age, marital status, date of birth and demographic information.
This includes details of credit cards that have been given to us. These details are passed on to our bank for processing according to instruction given. A copy is not made.
This includes opinions and preferences, any information provided to us through customer surveys and details of products and services we have provided to you or that you have enquired out and our responses to you.
This includes your browser session and geo-location, device and network information, statistics on page views and sessions, acquisition sources. Search queries and/or browsing behavior, any information about your access and use of our site, including through the use of internet cookies, your communications with our site, the type of browser you are using, the type of operating system you are using and the domain name of your internet service provider, any additional information that you provide to us, directly or indirectly through the use of our site, associated applications and associated social media platforms and/or accounts from which you permit us to collect information.
Collection and use of personal information
We may collect, hold and disclose personal information for the following purposes; to enable you to access our site, associated applications and associated social media platforms, to contact and communicate with you, for internal record keeping and administrative purposes, for analytics, market research and business development, to run competitions and/or offer additional benefits to you, for advertising and marketing, including sending promotional information about our products and services and information about third parties we consider may be of benefit or interest to you, to comply with our legal obligations and resolve any disputes that we may have and to consider your employment application.
Disclosure of Personal Information to Third Parties
We may disclose personal information to; third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem solving providers, marketing or advertising providers, professionally advisors and payment systems operators, our employees, contractor and/or related entities, our existing or potential agents or business partners, sponsors or promoters of any competition we run, to anyone to whom our business or assets (or any part of them) are, or may (in good faith) be transferred, credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you, any law enforcement officers as required by law in connection with any actual or prospective legal proceedings or in order to establish exercise or defend our legal rights and third parties, including agents, subcontractors who assist us in providing information products or services or direct marketing to you. This may include parties located, or that store data outside of Australia and third parties to collect and process date, such as Google Analytics and other relevant businesses. This may include parties that store data outside of Australia. By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside of Australia and acknowledge that we are not required to ensure those third parties comply with Australian privacy laws.
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information, genetic information or biometric information.
Choice and Consent
Information From Third Parties
You may choose to restrict the collection of use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
You may request details of the personal information we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1998, we may refuse to provide you with personal information that we hold about you.
If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications) please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
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trusted past clients
what our clients say
We had My Floor in about 6 odd years ago to do a grind & seal. The floor has maintained it’s colouring, it’s durable, aesthetically pleasing, easy to clean and has shown no signs of wearing. I remember the first point of contact I had with My Floor, we were contacted back straight away, the process was easy and smooth , staff were friendly, and I believe it was reasonably priced. We’ve since been contacted with promotional deals for cleaning services and like before the customer service has been next to none. Will definitely be getting them back in future. Great job My Floor ???? The MY Floors lads recently completed about 50 square metres of concrete mechanical floor polishing at my home in Newmarket. It was a very challenging job as it had to marry up with a floor they had done 6 years previously. It took about a week but the result is first class and durable forever. They kept going until my wife and I were totally satisfied with the finish. I would recommend My Floor to anyone who wants the real deal floor finish. We are currently building a new home, My floor carried out beautiful polished concrete finish to the internal areas of our house, couldnt be more happier with the service provided and cannot wait to move in! Thank you again My Floor! We will definitely recommend My Floor to our friends.
We had My Floor in about 6 odd years ago to do a grind & seal. The floor has maintained it’s colouring, it’s durable, aesthetically pleasing, easy to clean and has shown no signs of wearing. I remember the first point of contact I had with My Floor, we were contacted back straight away, the process was easy and smooth , staff were friendly, and I believe it was reasonably priced. We’ve since been contacted with promotional deals for cleaning services and like before the customer service has been next to none. Will definitely be getting them back in future. Great job My Floor ????
The MY Floors lads recently completed about 50 square metres of concrete mechanical floor polishing at my home in Newmarket. It was a very challenging job as it had to marry up with a floor they had done 6 years previously. It took about a week but the result is first class and durable forever. They kept going until my wife and I were totally satisfied with the finish. I would recommend My Floor to anyone who wants the real deal floor finish.
We are currently building a new home, My floor carried out beautiful polished concrete finish to the internal areas of our house, couldnt be more happier with the service provided and cannot wait to move in! Thank you again My Floor! We will definitely recommend My Floor to our friends.
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